Terms and Conditions of Sale

Dolphin Papers LLC 



Payment:     

We accept Cash, Checks, Visa, Mastercard, Discover, American Express, and PayPal

We also honor Purchase Orders and accept lines of credit with a Net 30 day period. 

Many institutions can contact us for Direct Deposit, and W-9 forms.

 

Prices:

Special quantity price breaks available, as well as discounts available for repeat customers.
All prices for paper and shipping are subject to change based on the quantity ordered, as well as the current availability of an item. The website, catalog, and in-store prices may vary. We offer special online prices, in-store student discounts, and price breaks for repeat customers.

Our quantity discount price structure is for the Overall Quantity of papers purchased:

1-24 sheets, 25-99 sheets, 100-499 sheets, and 500+sheets 

Students receive an in-store only discount of the next price bracket for the total number of papers purchased. All single sheet orders will receive the 25 sheet quantity discount, 25 sheets will receive a 100 sheet discount, and even a 100 sheet in-store paper order by a student will get a 500 sheet discount.

We will match competitor pricing, however we do not offer free shipping paper. However we do offer free shipping with the purchase of a Sample Book.


Shipping:

Almost all orders will be boxed up and shipped out the same day, if not the very next day. Sometimes weekend orders placed on late Friday, Saturday, or Sunday will not ship out on Tuesday. Contact us directly for special shipping, or even overnight shipping.

Prices estimated though the website can be off depending on the combination of paper products. If the amount paid for shipping is more than the actual amount that it costs to ship the paper and handling, a refund is issued. If the amount paid is is far too less than it requires to ship the product, the additional amount will need to be paid. All cost of shipping includes handling. 

The Shipping Method used wether UPS or USPS can be changed upon Dolphin Paper's discretion due to cost paid versus amount required to ship with either carrier. Please contact us directly in the event of an overnight, next day air, or second day air situation that may require any additional service to the deliver of the product. 

Damaged paper that is the result of the carrier needs to be identified and reported within 24 hours. When signing for damaged boxes, please identify it with the carrier upon receiving. All box material will need to be saved for any refund or damage requests to be made through us via UPS, so please make sure all box material remains with any damaged product that will be reported. 

 

Refunds/Returns:

Many times we issue refunds due to our quantity pricing structure, or if there's ever a difference in the cost of shipping. You will receive a refund on either your Credit Card, or through PayPal if we owe you money due to the quantity discount or shipping cost difference.

All returns are subject to a 15% restocking fee provided the paper returned is in the same condition and must be placed within 1 week from receiving the products. If damaged paper needs to be returned: the amount of damage, the type of paper, and the shipping distance all will determine the course of action needed to remedy the situation. 

 

Paper Condition:

All handmade papers are subject to various shades of color and thickness due to the nature of the process in which they are made. Some machine-made and mould-made papers can vary from bath to batch, and when ever possible we make sure papers pulled for orders come from the same dye lot, however we do not guarantee that each paper will look exactly the same, especially with decorative or handmade papers. 

We pull the very best sheets pf paper for the customer, however we do not guarantee each sheet of paper will be perfect. Depending on the type of paper, and the size, some papers may have some type of flaw, dent, slight edge digs or minor corner creases.

Every customer uses the paper in a different manor. If any minor paper damage effects more than a significant surface area that is needed for the use of the paper, then we work together to find the best solution for the situation, either replacing, or refunding the paper. 

 

Security:

Our website is secure, and backed with an SSL Certificate that certifies the information given over our website is protected. When ordering online with a Credit Card, no one else will have access to your credit card or account information. It is our policy to not keep any cards on file, when calling in a order over the phone, your credit card information is kept secure until processed, and then immediately destroyed. 

Your information is private, and we plan to keep it that way. We will never send unwanted emails or share your information with any other company. Your email will only be used to send your paid invoice, and tracking information.  Our policy is to not bother you with unwanted emails; for information about new products, discounts, or events, please check us out on social media.