Returns & Refunds
Refunds and Returns:
Make sure to check all contents of the packaging before throwing any boxes, tubes, or cardboard away.
In many cases, the box can be reused to return product.
Please email [email protected] with any questions, concerns, or needs regarding a refund, exchange, or return.
All returns are subject to a 15% restocking fee provided the paper returned is in the same condition and must be initiated within 1 week from receiving the products. The 15% restocking fee comes off the items returned (example: if the paper purchased is 1.00, a refund of 0.85 is issued). The customer assumes responsibility for the shipping cost to return products purchased.
If damaged paper needs to be returned: the amount of damage, the type of paper, and the shipping distance all will determine the course of action needed to remedy the situation.
If we owe you money due to a quantity discount or shipping cost difference you will receive a refund either through your Credit Card, or through PayPal. An email notifying you of a refund will be sent to confirm a refund was issued.
If at anytime you need to speak with a person regarding a refund, return, or exchange, please call 1-877-868-0002 during regular store operating hours. During off hours, please feel free to leave a message if no one is available, and someone will call you back.