Terms and Conditions of Sale
Dolphin Papers LLC
We accept Cash, Checks, Visa, Mastercard, Discover, American Express, and PayPal
We also honor Purchase Orders and accept lines of credit with a Net 30 day period.
Many institutions can contact us for Direct Deposit, and W-9 forms.
The Decorative Papers section on the website applies a 5% discount when purchasing 25 sheets or more. This quantity can be mixed and matched only within the papers in the Decorative Paper category.
If you are curious on pricing and shipping is to call and talk with us directly, we are friendly and open to discuss your project and paper needs. We have decades of experience within the arts as well as knowledge about the paper industry.
Almost all orders will be boxed up and shipped out the same day, if not the very next day. Depending on the timing of the orders over the weekend, some orders will not ship out until Tuesday. Contact us directly for special shipping emergencies, or overnight shipping.
Prices estimated though the website can be off depending on the combination of paper products. If the amount paid for shipping is more than the actual amount that it costs to ship the paper, a refund is issued. If the amount paid is is less than what is needed to ship the product, any additional cost will need to be paid by the customer. We use a 5$ rule when determining if a refund is issued or if more payment for shipping is needed. All cost of shipping includes handling: cardboard, tubes, tape, etc.
The Shipping Method used: UPS or USPS can be changed upon Dolphin Paper's discretion due to cost paid versus amount required to ship with either carrier. Please contact us directly in the event of an overnight, next day air, or second day air situation that may require any additional service to the deliver of the product.
Damaged paper that is the result of the carrier needs to be identified and reported within 24 hours. Please make sure to unpack all items and inspect the items upon delivery. When signing for damaged boxes, please identify it with the carrier upon receiving. All box material needs to be saved for any refund or damage requests to be made through us via UPS, so please make sure all box material remain with any damaged product that will be reported.
If we owe you money due to the quantity discount or shipping cost difference you will receive a refund either through your Credit Card, or through PayPal. An email notifying you of a refund will be sent to confirm a refund was issued.
All returns are subject to a 15% restocking fee provided the paper returned is in the same condition and must be placed within 1 week from receiving the products. The 15% restocking fee comes off the items returned (example: if the paper purchased is 1.00, a refund of 0.85 is issued). The customer assumes responsibility for the shipping cost of the returned products purchased.
If damaged paper needs to be returned: the amount of damage, the type of paper, and the shipping distance all will determine the course of action needed to remedy the situation.
All handmade papers are subject to various shades of color and thickness due to the nature of the process in which they are made. Some machine-made and mould-made papers can vary from bath to batch, and when ever possible we make sure papers pulled for orders come from the same dye lot, however we do not guarantee that each paper will look exactly the same, especially with decorative or handmade papers.
We pull the very best sheets pf paper for the customer, however we do not guarantee each sheet of paper will be perfect. Depending on the type of paper, and the size, some papers may have some type of flaw, dent, slight edge digs or minor corner creases.
Every customer uses the paper in a different manor. If any minor paper damage effects more than a significant surface area that is needed for the use of the paper, then we work together to find the best solution for the situation, either replacing, or refunding the paper.
Our website is secure, and backed with an SSL Certificate that certifies the information given over our website is protected. When ordering online with a Credit Card, no one else will have access to your credit card or account information. It is our policy to not keep any cards on file, when calling in a order over the phone, your credit card information is kept secure until processed, and then immediately destroyed.
Your information is private, and we plan to keep it that way. We will never send unwanted emails or share your information with any other company. Your email will only be used to send your paid invoice, and tracking information. Our policy is to not bother you with unwanted emails; for information about new products, discounts, or events, please check us out on social media.