Payment & Shipping Questions
Error in Payment
Please make sure when entering an address, to use the Address and Billing Zip Code of the Credit Card being used for the purchase.
This is the most likely issue to cause payment to not go through.
This issue can occur when using PayPal as well, so be sure to use the correct Address and Billing Zip Code where it is needed.
If an error in payment occurs, feel free to try the following:
Resubmit the order,
Call the Store(1-877-868-0002) to provide your Credit Card Number,
Email the Store ([email protected]) we will get back with you to resolve the issue.
UPS Ground is the primary option for shipping. The Online Shipping Calculator can estimate higher at times due to the different sizes of paper, and weights used.
If the estimate for UPS Ground seems too expensive, we can always take your order over the phone or via email to ensure you get a more exact price. Instances when customers pay too much for shipping, a refund is issued for the difference in price.
Next Day Air service, please contact Dolphin Papers directly by calling 1-877-868-0002 or Emailing [email protected] we will get back with you as soon as possible to get you the order fast.
General Shipping Estimate is a secondary option that is based on weight and not distance. It is meant as a substitute for UPS Ground or USPS Priority.
If too little is paid for shipping the overall products purchased, we will not ship until we have contacted you via Email or Phone Call to resolve the discrepancy.
USPS Priority is not offered directly due to the way it calculates shipping through the website, however the General Shipping Estimate is typically an alternative for USPS Priority.